Refund policy
Thank you for shopping with Shayan Studios. We strive to provide high-quality and trendy products to our customers. However, if you are not completely satisfied with your purchase, we are here to assist you under the terms outlined below.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
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The refund request must be made within 10 days from the date of purchase.
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The product must be unused, in its original packaging, and in the same condition as received.
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Proof of purchase is required (order number and relevant details).
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The product must qualify for a refund according to the criteria mentioned in this policy.
2. Non-Refundable Items
The following items are not eligible for refunds:
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Gift cards or promotional vouchers
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Downloadable software or digital products
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Personalized or customized items
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Perishable goods
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Intimate or sanitary products
Non-refundable items will be clearly mentioned in the product description or during checkout.
3. Refund Process
To initiate a refund, please follow these steps:
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Contact our customer support team at support@shayanstudios.com within 10 days of purchase.
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Provide your order number and reason for the refund request.
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Our support team will guide you through the return process and provide the return address.
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Ship the product back in its original packaging, including all accessories and documentation.
Once we receive and inspect the returned item, we will notify you regarding approval of your refund.
Approved refunds will be processed using the original payment method. Please allow up to 10 business days for the refund to reflect in your account.
4. Shipping Costs
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Shipping costs are non-refundable.
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If a refund is approved, the original shipping charges will be deducted from the refund amount.
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In case of a defective or damaged product, Shayan Studios will cover the return shipping cost.
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For all other reasons, the customer is responsible for return shipping expenses.
5. Order Cancellation
If you wish to cancel your order before it is shipped, please contact us as soon as possible.
Once the order has been shipped, it cannot be canceled, and the standard refund process will apply.
6. Contact Us
If you have any questions regarding this Refund Policy, please contact us at:
We are committed to ensuring your shopping experience with Shayan Studios is smooth and satisfactory.